Shipping policy
Shipping Policy
Order Processing
• Orders are processed within 1–2 business days (Monday–Sunday, excluding holidays). Orders placed after 3:00 PM your time zone are processed the next business day .
• If an item is on backorder or pre-order, the estimated ship date will be noted on the product page and order confirmation; we’ll email updates if timelines change .
Shipping Options and Delivery Times
• Standard Shipping: 3–6 business days after dispatch (destination and carrier dependent) .
• Expedited Shipping: 2–4 business days where available .
• Delivery windows exclude processing time and can vary due to carrier constraints, weather, customs, and peak seasons .
Shipping Costs
• Rates are calculated at checkout based on destination, weight/size, and selected method .
• Free standard shipping on orders over threshold and regions, if applicable—displayed at checkout and on relevant pages .
Shipping Coverage
• We ship to list countries/regions. Some destinations or items may have restrictions and may be unavailable at checkout .
• Oversized or restricted items may not ship to P.O. boxes or APO/FPO addresses .
Order Tracking
• A shipping confirmation email with tracking details will be sent when the order ships .
• Tracking updates may take 24–72 hours to appear after dispatch .
• For questions about tracking or delivery, contact our support team with the order number .
Customs, Duties, and Taxes (International)
• International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the customer’s responsibility and are not included in product prices or shipping rates .
• Customs inspections can cause delays beyond our control; delivery estimates do not include customs processing times .
Address Changes and Delivery Issues
• Shipping addresses can be updated only before dispatch; contact support promptly after ordering .
• If a package is marked “Delivered” but not received: check safe-drop locations, neighbors, and delivery notices; then contact the carrier and our support within 7 days of the marked delivery date .
• Packages returned to sender due to incorrect or undeliverable addresses may incur reshipment fees .
Lost, Stolen, or Damaged Packages
• Damaged on arrival: contact us within 48 hours with photos of the item, packaging, and shipping label; we’ll assist per carrier guidelines .
• Lost in transit: if tracking shows no movement for 10 business days (domestic) or 20 business days (international), we’ll help file a claim and arrange a replacement or refund where applicable .
• Stolen after delivery (porch theft): once marked delivered, liability typically transfers; we’ll provide claim documentation support where possible .
Split Shipments
• Orders with multiple items may ship separately to speed delivery. Separate tracking will be provided for each parcel .
Pre-Orders and Made-to-Order
• Estimated ship dates appear on product pages and order confirmations. Orders containing pre-order items may ship when all items are ready unless otherwise stated .
Service Interruptions
• During holidays, peak seasons, or unforeseen events (e.g., carrier disruptions, severe weather), deliveries may take longer than estimated. We’ll communicate known delays via our site banner, product pages, and order emails where possible .
Cutoff Times and Holidays
• Orders placed after 3:00 PM your time zone process the next business day. Carriers may not operate on public holidays; timelines adjust accordingly .
Contact
• Questions about shipping? Email: Customercare@thehappyhall.com or use our Contact page. Include your order number and contact number for faster assistance .